TERMS & CONDITIONS

YLLO is a limited liability company whose head office is located in Paris in the 3rd arrondissement (75003), 64, rue du Temple, and registered with the Paris Trade and Companies Register under SIRET: 843 35177600011.
Article 1 – Subject
These conditions of sale of the company YLLO SARL define the rights and obligations of the parties in the context of the sale of products through the online store of the site atsukomatano.fr/ to the customer.
The customer declares to have read and accepted the rights and obligations relating thereto.
  Article 2 – Prices
Prices are indicated in euros €, all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.
In the event of an order to a country other than France or European Union, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be charged. These rights and charges are not the responsibility of the YLLO SARL.
They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these subjects with your local authorities.
All orders, whatever their origin, are charged in euros.
YLLO SARL reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price at the time of the validation of the order and subject to availability.
The products remain the property of the YLLO until full payment.
Please note: as soon as you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.
Article 3 – Order
The contractual information is presented in English and will be confirmed at the latest when your order is validated.
YLLO reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.
Article 4 – order processes
Any order appearing on the website atsukomatano.fr/ implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general conditions of sale, without exception or reservation.
All the data provided and the recorded confirmation will constitute proof of the transaction.
You declare to have full knowledge of it.
The order confirmation will constitute signature and acceptance of the operations carried out.
A summary of the information of your order and of these General Conditions will be sent to you in PDF format via the e-mail address confirming your order.
The YLLO company recommends that its customers keep a paper or reliable computer record of the data relating to their order. The customer must verify the completeness and conformity of the information he provides to YLLO. The latter cannot be held responsible for any data entry errors and the consequences in terms of delays or delivery errors. In this context, all costs incurred for reshipment will be borne by the customer.
    Article 5 – Payment
The fact of validating your order implies for you the obligation to pay the indicated price.
The payment of your purchases is made by credit card or by Paypal.
Article 6 – Return
In accordance with the law L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.
To exercise the right of withdrawal, you must notify YLLO of your decision to withdraw from this contract by email from Customer Service before the expiry of the aforementioned period.
Returns must be made in their original condition and complete (packaging, labels, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are at the price of the weight
In the event of exercise of the right of withdrawal, the company YLLO will refund the sums paid, within 14 days following the notification of your request and via the same means of payment as that used during the order.
Article 7- Availability
Our products are sold as long as they are visible on the atsukomatano.fr/ site and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability from our suppliers in Japan.
In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.
In addition, the atsukomatano.fr/ website is not intended to sell its products in large quantities. Consequently, the YLLO company reserves the right to refuse orders for 10 identical items.
For professionals please go to professional access.
 

Article 8 – Delivery

Products are delivered to the delivery address provided during the order process, within the timeframe indicated on the order confirmation page.

In the event of a shipping delay, you will be notified by email of any potential impact on the delivery time originally communicated.

In accordance with legal provisions, in case of a delivery delay, you have the right to cancel the order under the terms and conditions defined in Article L 138-2 of the French Consumer Code. If you receive the product in the meantime, we will proceed with its refund, including shipping costs, in accordance with Article L 138-3 of the French Consumer Code.

For deliveries made by a carrier, YLLO cannot be held responsible for any delay caused solely by the customer’s unavailability after several attempts to schedule an appointment.

Article 9 – Warranty

All our products are covered by the legal warranty of conformity and the warranty against hidden defects, as provided for in Articles 1641 and following of the French Civil Code. In the event of a non-conforming product, it may be returned, exchanged, or refunded.

All claims, requests for exchange or refund must be made by email to customer service or by phone within 30 days of delivery.

Products must be returned in the condition in which you received them, with all components (accessories, packaging, instructions…). Shipping costs will be refunded upon presentation of appropriate proof.

These provisions do not prevent you from exercising the right of withdrawal provided for in Article 6.

Article 10 – Liability

The products offered comply with current French legislation. YLLO cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities whether the products or services you intend to order can be imported or used.

Furthermore, YLLO cannot be held responsible for any damage resulting from improper use of the purchased product.

Finally, YLLO cannot be held liable for any inconveniences or damages inherent to the use of the Internet, including service interruption, external intrusion, or the presence of computer viruses.

Article 11 – Governing Law in Case of Disputes

The language of this contract is French. These terms and conditions of sale are subject to French law. In case of dispute, only French courts shall have jurisdiction.

Article 12 – Intellectual Property

All elements of the website atsukomatano.fr/ are and remain the intellectual and exclusive property of YLLO. No one is authorized to reproduce, exploit, redistribute, or use in any way, even partially, any part of the website, whether software, visual, or audio. Any simple or hypertext link is strictly prohibited without the express written consent of YLLO.

Article 13 – Personal Data

YLLO reserves the right to collect personal and nominative information about you. This information is necessary for order management and for improving the services and information we provide to you.

They may also be transmitted to companies involved in these relationships, such as those responsible for the execution of services and orders for their management, processing, and payment.

This information and data are also stored for security purposes, to comply with legal and regulatory obligations.

In accordance with the French law of January 6, 1978, you have the right to access, rectify, and oppose the processing of personal data concerning you, directly on the website.

Article 14 – Archiving and Proof

YLLO will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with Article 1348 of the French Civil Code.

YLLO’s computerized records shall be considered by all parties concerned as proof of communications, orders, payments, and transactions between the parties.

Membership conditions: For any person over 18 years of age. It is free and issued immediately in the ATSUKO MATANO store at 64 rue du Temple, 75003, Paris or on atsukomatano.fr by contacting customer service. The MÉMÉ CARD can be physical or dematerialized. Conditions of use: The MÉMÉ CARD includes a personal identification number, which cannot be transferred. It can be used in the ATSUKO MATANO store at 64 rue Temple, 75003, Paris, FRANCE and on atsukomatano.fr only. The MÉMÉ CARD is not a payment card. The CARTE MÉMÉ does not correspond to proof of purchase and does not replace the receipt when exchanging or withdrawing an item(s) purchased in the store at 64 rue du Temple, 75003, Paris, France or on atsukomatano.fr. – The general conditions of sale in the store at 64 rue du Temple, 75003, Paris, France and on atsukomatano.fr also apply to holders of the CARTE MÉMÉ. Advantages related to the presentation of the CARTE MÉMÉ when making purchases: The CARTE MÉMÉ allows its holder to benefit exclusively from promotional offers and private sales occasionally scheduled by the company yllo SARL. The CARTE MÉMÉ is effective the day after (24 hours) of its receipt.

Paris, August 22, 2019

Contract termination: The holder of CARTE MÉMÉ may terminate at any time without charge, without charge in store at 64 rue du Temple, 75003, Paris, France and on atsukomatano.fr by contacting customer service or by clicking on the “unsubscribe” link at the end of the email sent by the company yllo SARL. Absence of use of the CARTE MÉMÉ for 24 consecutive months. Breach of the General Conditions or abusive use of the CARTE MÉMÉ The company yllo SARL declines all responsibility in the event of non-compliant use of the CARTE MÉMÉ acquired. Processing of personal data collected Management of personal information: We use your personal data to conclude and execute the loyalty program contract, including for: • the issuance of the Loyalty Card • the management of all operations attached to the Card We use your personal data to set up and develop the loyalty program, including for the purposes of producing statistics and commercial analyses in order to improve our loyalty program offer. Contact For any request or question relating to the CARTE MÉMÉ, contact the company yllo SARL either on +33 (0) 1 42 77 46 28 from Monday to Friday from 11 a.m. to 6 p.m., or by email ylloyllo64@gmail.com. on 02/12/2024, Paris.